Too Country

I was not prepared for the transition to such an intensely inter-personal communicative position. The challenge for me was to learn to suspend my reaction to my principals’ body language and tone and focus on just the content of the message. It took a while to understand that by reacting to more than the content I was actually “feeding the fire”. I am coming to believe that one of the biggest challenges in personal service is just saying “Yes, ma’am” or “No, sir” and fighting the urge to elaborate or justify.

Title by Brad Paisley