Sunday, December 7, 2008
It Takes Every Type of People
Saturday, December 6, 2008
Love and Marriage
Should I dare ask why a member of the clergy must be licensed or certified in the United States? The answer is rather simple if rather cynical. It is so they can tax both the marriage couple and the officiate. Are we to believe, as most churches do, that a ceremony performed by a judge, with no mention of a higher power (much less Christ), is a "holy union" simply because an xx and an xy joined hands and kissed at the end of the service? JUNK, BALDERDASH! Or, to put a fine point on it, No...
Friday, December 5, 2008
In My Life
I believe in the right of life. I believe life starts at conception. I believe that the willful taking of a life at ANY point after conception is not just wrong, it is a sin. HOWEVER, I do not believe in the government's right to legislate or otherwise regulate a person's right to choose. No to anti-abortion legislation, No to capital punishment.
Abortion kills, capital punishment kills. Abortion flies in the face of not just Christian morals but also existential fundamentals. If your Christian beliefs are not insulted, then your agnostic or atheistic codes should be.
Capital punishment does not work as a deterrent. An eighteen year old with a semi-automatic believes he is immortal AND invincible. (Is that the 2nd stage or 3rd stage of tequilla? umm, never mind...) That he might face death for blowing away a rival does not even cross his mind.
However, the world is ours to convince otherwise. Not through the force of legislation, but through love and understanding. Christ gave to us, "Therefore go and make disciples of all nations..." There is not a suggestion of hiding behind a law in that verse or any other verse I am aware of for that matter....
Thursday, December 4, 2008
Tangled Up In Blue
I am a Christian. This should not be too much of a surprise for the few of you still hanging around and reading this blog. My faith is an important part of who I am. My quest for faith consumed a fair amount of my formative years. It is solid now and beyond question or doubt.
Because of my faith, I embrace a number of social issues. I believe that anyone can reasonably expect to be cared for when they are too young, too sick or too old to take care of themselves. I believe that anyone can reasonably expect a fair chance at being safe, getting a quality education, getting a job and returning the favor to the next generation. There is plenty of controversy in this paragraph to keep most of us at the dining room table with a few bottles of wine for an evening....
Tuesday, November 4, 2008
One (Hu)'man One Vote
Do not forget to vote today. It is the best way to "Support the Troops". Today is the day they are fighting for.
Sunday, October 26, 2008
I Know A Place
The point is, however, most people in the rest of the country answer with the name of their town or the nearest city or even their State when answering the question, "Where are you from?". Ask a traveler from Shorewood or even Racine where they are from and a likely answer would be "near-Milwaukee" or "Wisconsin". Ask a traveler from Calverton, New York where they are from and the likely answer will be "Long Island"; not "New York" or even "near-New York City". "Long Island" takes on that name.
(Of course, New York City, poses yet another exception to that rule. Natives are rarely from New York City. They are from Queens, Manhattan, The Bronx (mind you, not Bronx, but "The Bronx" but that's yet a different story) or Staten Island.
There are very few places I can think of that become a "I'm from here" location. I guess someone could say they are from "Napa Valley"; but no one claims, in my experience anyway, to be from "The Rockies", "The Poconos" or "The Bad Lands". "The U.P." is very locally used. I have experimented with that little colloquialism while out here. No one out here has any idea what a Yuppie is except maybe the sound a 5 year old makes on their first pony ride.
For some reason, "Long Island" resonates with people. It is that place that is not New York City, or any of the eastern sea-board cities for that matter. It is the location for Great Gatsby. Thomas Fairchild drove Linus Larabee to Long Island in Sabrina. Steve Vai, Joe Satriani and Billy Joel all hail from Long Island. Once ago, it was mostly farms, farm towns and fishing towns. Now, all but the eastern 40 miles is one long suburb. The Wikipedia article makes the point perfectly though. It categorizes Long Island like it was a state with breakdowns in demographics, economy, education, etc.
Tell a New Yorker you are from "Long Island" and they get a far-away look and usually tell you how lucky you are to live "out there".
Well, from Long Island, this is CmentMixer. And, yes, I am lucky to live "out there".
Friday, October 24, 2008
These Days
As I mentioned before, I have been to see the doctor. I try to see the doctor once a year as a matter of safety. Besides, it comforts me that, if I were in the hospital, the 2 professionals I would want most at my bedside should know me by my first name, my pastor and my doctor. It is also time for my twice a decade date with that misguided camera known as a colonoscope.
On a Friday morning, I mosey in. Nice office staff, I write my autobiography on their forms. After a short wait, a friendly nurse takes blood pressure, temperature, weight, height, blood, urine. The door no sooner latches when in walks a very approachable and seemingly competent doctor. He pokes and prods and asks many questions, family history and personal medical history. It is a great first impression.
"We will call if there is anything irregular with the tests."
They called on Wednesday.
The message, "Please have Scott call us as soon as possible."
I called when I get home from work around 5:30.
"The doctor is not comfortable discussing this matter with you over the phone. Please come in as soon as possible."
I think we have all either personally gone through or heard first hand of these calls. If not, here is what happened before I could even stop to think straight. My stomach dropped. My normally optimistic outlook was short-circuited by my "worst case scenario" instinct. My mind raced…High-blood-pressure-blood-sugar-issues-white-blood-cell-count-cancer-my-goodness-what-type-of-cancer-what-did-they-find-out-the-life-insurance-is-paid-the-family-is-1200-miles-from-our-traditional-support-group-I-feel-fine-I-am-active-breathe-breathe-breathe.
"Ok, is there an opening tonight? … Yes? At 7? Great, we will be there at 7."
"Ma chere, clear the calendar, we are going for a car ride. T1, you are in charge."
At the appointed hour (15 minutes early), the nurse escorts us into the examining room. She takes my blood-pressure and lets us know that the doctor will be right in. And, he was.
He looked at ma chere strangely and then at me almost questioningly. He handed me a sheaf of papers and started to take my blood-pressure again. I exhaled loudly and visibly relaxed. Page 1 read, "High Cholesterol Diet – Foods to Avoid". Page 2 read, "High Cholesterol Diet – Foods to Seek".
"So, Doc, not to minimize this, but we are here just to talk about my high cholesterol?"
"Yes, you didn't already know this."
I ran through the conversation with the receptionist earlier in the evening.
He blanched, "I guess we really do not need to recheck your blood pressure. I can pretty much guess why it is off. She SHOULD have told you it was your cholesterol and asked you to make an appointment."
We talked living with high cholesterol for 15 minutes or so. It was a bit of a blur.
Ma chere and I laughed, nervously, all the way to Walgreens to fill in the prescription for Crestor.
Bad form, bad bad form. Bad form, indeed!
Title by: Tanya Donelly
Wednesday, October 22, 2008
Call the Doctor
We have also been working our way around to getting new doctors. We picked one that is close to the house in the Spring. Unfortunately, he is rarely there. His Physician Assistants take most of his appointments; and if you want to see him, he is in the office on Tuesday evenings from 6 PM to 8 PM. Crazy, I know.
Ma chere did find a new doctor a couple of weeks ago. T2's little accident (he is on the mend, thank you all for the well wishes) forced us into picking a doctor sooner rather than later. Some complications after his first week meant we had to have a primary care referral in order to have insurance coverage for the additional work. I understand the sense behind a "gated policy" where all specialist work must be referred. I strongly dislike it when I get stuck on the wrong side of the gate.
In any case, we now have a very nice physician that I have seen personally twice in as many weeks. Not bad, considering that after 6 months I could not even tell you who the other guy was and that after being in the office 5 or 6 times with the Ts.
Title by: JJ Cale
Monday, October 20, 2008
Leave the Driving
There are still a few things that ma chere and I have procrastinated doing with regards to the move to Long Island. For instance, we still have our old vehicle tags and licenses.
The vehicle stuff is a matter of waiting for our existing insurance to expire and picking up new coverage in New York. Because we still have our condo (Yes, it is true.), we need to maintain insurance on it. It is easier to wait for the end of our coverage year with our current provider and just cancel the vehicle portion of the coverage than try to shop for a new condo policy. I already have the new coverage on the van; now, we are waiting for the end of this week to make the changes to our Wisconsin policy.
We will work on getting our licenses and tags switched over this week as well. Other than the house, that will be the last of the Wisconsin to-do list. Anyone want a condo?
Title by: Neil Young
Friday, October 17, 2008
Burning Down The House
light for the broiler is out, ventilate the space before relighting
or keep your face away from the opening when relighting.
Broiler 1 - Hair & Eyebrows 0
Not to worry, no burns, just singed hair. Man, it stinks!
Title by: The Talking Heads
Monday, September 29, 2008
Collarbone
Well, T2 is now home, safe and relatively sound. He has some nice road rash on his face and upper body. He has a golf ball size lump over his left eye. And, he broke his collar bone.
Not bad for a guy celebrating his 11th birthday tomorrow. What until he figures out his soccer season is over...boy, won't that be a grand time...
Hurt
"What do I do if Ma Chere or one of the Ts gets hurt while I am away? What is my escape plan? What will it take for me to get home NOW?"
That worry is being tested even as I type. T2 took a digger on his scooter around 4:45 PM. He was not wearing his helmet. Ma chere explained that he has road rash on his head and side. It also looks like his shoulder "is not quite where it belongs" is what I think she said. Dislocated? Collar bone? DANG!!!
I am, of course, in Manhattan today and tomorrow. I usually stay overnight in the staff room to avoid 2 days of crazy traffic. Ma chere assures me she has it under control.
So...I...wait...
Monday, September 15, 2008
Pride and Joy
The Ts started school just after Labor Day. T2 & T3 are in new schools from last year. T2 "graduated" to the 5th & 6th grade middle school. We moved T3 into the school affiliated with our church in Aquebogue. He needed to get back to what he was used to at Atonement.
All in all, it was good to get everyone home again.
Friday, August 22, 2008
Legalize It
To begin with, the bruhaha begins with the premise that we are discussing "kids". Their legal status is "Adult" once they turn 18. This arbitrary number, like 19 or 20 or 21, is not a measure of maturity, ability or responsibility. Because we cannot quantify these subjective aspects of a person, we pick 18 for most things, except drinking. Younger, in some states, for marriage…but that is a different story, right? It sounds to me like the current discussion implies that "College Students" are the only 18 to 20 year olds (or for that matter any age) that get into drunken accidents, experiment with drugs or start the long march to degradation. What makes 18 any more secure than 21?
While it is great that this discussion is being brought up by college presidents, who will represent the other 75% of 18 to 20 year old adults in this matter. Are they to be considered less mature or less able to control themselves because they have not sat through Poli-Sci 101 or Bio 101?
And lastly, I can understand why it is true on-campus, but why is it the colleges' responsibility to keep students from drinking off campus? The students are adults, responsible for their own actions under the law. I certainly cannot blame my college Dean for a DWI or worse at 40, why can I (or my parents’ lawyers) do it at 20?
Thursday, August 21, 2008
White Lines
supress the potty humor) I was watching some TV last night and the
inevitable 1 pound bag of cocaine shows up. Why it is inevitable I am
not sure. But that is a different post and rant.
Some one pierced the side of the bag with their pen knife key chain,
tapped a small pile on the tip of the blade and then tasted it. He
nodded to his partners acknowledging the stuff in the bag was what
they were after.
We have all seen the scene play out in countless variations in equally
countless programs and movies.
My issue is how do so many people know what cocaine TASTES like. Is
there some mirror version of wine tasting where cocaine users first
taste the stuff BEFORE checking the "nose" of the vintage? I am not
sure what to make of it...
The family returns from WI this weekend. It will be very nice to have
them back home.
Title by: Grand Master Flash
Sent from my iPhone
Sunday, August 17, 2008
Stick With Me Baby
Thai chicken on a stick
Shrimp on a stick
2 ounce lobster tails..of course on a stick
The grill is fired up. My Rum & Coke is chilled. I am crashing hard in
about one minute.
Title by: Allison Krause
Moon Over Bourbon Street
chaperones and the teens are gone or in bed.
It was a very busy 9 hours since my last post. A property full of
guests came and, mostly went. There was a beautiful sunset that made
me miss ms chere. There was a magnificent moon rise (full, I think)
that brought back memories of the U2 concert at Camp Randall many
years ago.
The guests seemed happy. More importantly, the Ps seemed pleased and
were able to enjoy their party.
It is time to catch a nap.
I forgot to post about the Police concert at Jones Beach. Elvis
Costello opened. Mind blowingly incredible.
Title by: Sting
Sent from my iPhone
Saturday, August 16, 2008
Let the Good Times Roll
place for hours. The band and caterer are setting up. My staff is
getting cleaned up; my turn next.
It is strange that my day is starting in one hour, 10 hours after I
got here.
Title by: The Cars
Sent from my iPhone
Effect and Cause
There are almost as many vendors whose ultimate impact on the property
is making a mess.
Title by: The White Stripes
Sent from my iPhone
The Candy Man
chocolate for the chocolate fountain?
The Candy Man can...
Sent from my iPhone somewhere in the Hamptons
Bird Is The Word
bad, if you do not mind 3 3 square foot holes in the lawn.
I just found a second bird of the season in the chandelier for the
gazebo. Preflight wrens still anest. Nothing we can do today but clean
around them.
Sent from my iPhone
Can't Teach An Old Dog New Tricks
preparations for today's party.
My sad attempt at micro-blogging.
Title by: Gary U.S. Bonds
Sent from my iPhone
Thursday, August 14, 2008
Song for the Dumped
Needless to say, there is plenty of planning and coordination with the band, tent company, caterer and others. The house and grounds are primped to the highest standard. The property has been a flurry of activity with housekeepers, maintenance, landscapers, pool & court vendors all doing their part to make the environment ready.
Everything goes into a master document. I amalgamated an assortment of documents together as a sort of punch-list for preparation and execution of events. As my sister says, it is the "Oh
Did I forget to mention the septic backed-up yesterday? ...DANG, that bites!!!
Monday, July 28, 2008
Boom De Ah Dah
Monday, July 21, 2008
Blessed Relief
Ms. D is a much shyer version of Ms. C. She has a great eye for what needs to be done and is self-motivated to do it. Ms. C and I are both relieved to be back to full staff. It was a crazy 6 weeks.
Sunday, July 20, 2008
Deadline
Next up, my House Managers Book. I have a self imposed August 6 deadline (one year anniversary). Wish me luck.
Saturday, July 19, 2008
We Have All The Time In The World
It is interesting that both cultures provide for great pleated skirts. Too bad the Greeks dress their men in them. ;-0
Enjoy your weekend.
Wednesday, July 16, 2008
On the Wing
The air travel was set by 6 PM on Monday, but we had to wait for Paris to be awake to set the room.
Tuesday morning we changed travel agents to American Express and re-booked the flight. By that afternoon, the air travel and hotel were locked in. The hotel and American Express concierge services helped me get dinner and theater reservations all set on Wednesday. We had Euros in hand by Wednesday afternoon. Everything was packed before I left on Wednesday, too.
This would be expected or even a bit slow if we were in Manhattan. But, no, it was all done from the Hamptons. Thanks in very large part to American Express Travel and Concierge and the banking team.
Sunday, July 6, 2008
Make It Easier
Ms. C has been working 6 day weeks on and off since the beginning of June. She even pulled a 17 day-in-a-row jag. She can be contentious and difficult at times; however, she definitely knows how to pull up the slack when I ask her. She has the right kind of heart for the job. I will have to be sure to not burn her out during this transition.
Saturday, July 5, 2008
Everybody Ought to Have a Maid
Friday, July 4, 2008
Spending the Day in the Shirt That You Wore
It feels like they just got out here and now they are gone again. I am not complaining...okay maybe just a bit. It will be another long 8 weeks without them around. I miss the noise when they get the dog all riled up, the giggling, the dog trying desperately to catch them...ah the sweet sounds of chaos. This will be the first summer since 1989 that I will not get Up North. I hope the Sound is a good surrogate. And, I always sleep so crappy without my partner. Her pillow still smells of her.
It is good for them. The Ts get a bit of their old routine and friends back, if only for a bit. Ma chère spent the last few days as a social butterfly catching up with friends and family in Milwaukee. They should be Up North by the 4th.
Thursday, July 3, 2008
I Know That My Redeemer Lives
As a general rule, we attend church every Sunday; a day also held in priority as a family day. We have not always asked the Ts to attend Sunday school. The rationale was they get plenty of Christian education during the week compared to quality/quantity family time. Since they are no longer in private school, the balance was off. This is where the tension began. The Ts needed more "face time with their Maker".
We were spending 90 minutes round trip to Grace of God. Throw in the hour or so to get 5 people out the door on a Sunday morning plus Service time, the inevitable chat in the back of church and voilà the morning was gone. Now, don't get me wrong. I have no problem giving thanks to the Lord for his Grace and Forgiveness. But, the 90 minutes commute plus $20 in gas was not what He had in mind, I think.
On top of that, we were not satisfied. And again, I beg your indulgence for just a minute. We do understand that church is not like Starbucks. Our satisfaction is not guaranteed. We do not attend church to be told how wonderful we are. We do not attend church to be told what bounty will befall us because we showed up this week. On the other hand, there should be a sense of belonging that neither ma chère nor I felt.
It was with this on our hearts that we began looking for a new church. Our foreboding was the understanding that we would have to leave WELS to do it. Thankfully, the Lutheran Church - Missouri Synod (LCMS) has a relatively large foothold on Long Island.
I will spare you, at this point, the research into the differences between WELS and LCMS, the time spent in conversation with one another, both WELS and LCMS pastors, parents, relatives, etc. Ultimately, we made the decision to join Our Redeemer in Aquebogue, NY. I promise to post more on the transition later.
Monday, June 9, 2008
We All Believe in One True God
I grew up in a Catholic home. Though, my parents are more culturally Catholic than religious. I imagine this is very similar to the way some people are Jewish. The culture eventually takes precedent over the under-pinnings of the faith. This is, from a world view, not a bad thing. Their religion is just an inward thing.
I attended Catholic schools through my freshman year in high-school. I fell away from the church and from faith during college. I should be more clear; my rebellion was more an intellectual than a spiritual one. I needed to find a better way to embrace my faith than just blindly trusting my education. I found it in the writings of Soren Kierkegaard.
After attending church with ma cherè and then the Ts for so many years, I was confirmed into WELS a few years ago.
Sunday, June 8, 2008
A Mighty Fortress Is Our God
When we first started talking about the career change and the possibility of moving, we naturally had to consider schools and church. Ma chère was raised Lutheran and educated from kindergarten through high school in the Wisconsin Evangelical Lutheran Synod (WELS) school system. The Ts were all baptized in WELS churches and have always been in a WELS schools, most recently Atonement Lutheran School in Milwaukee.
Monday, June 2, 2008
Lolly, Lolly, Lolly, Get Your Adverbs Here
One of neat things about my training was being in a room where the majority of the people had "Service Heart". It was comforting to be with people that also felt compelled to do a proper job, properly.
(It is funny, but apparently the only way I have to explain this ability is with the use of adverbs, precisely. HA!)
Thursday, May 29, 2008
Feels Like Home
We spent the rest of Memorial Day weekend mostly around the house. It has been a long time where we just hung out together. We got down to the beach on Sunday. The Ts braved the water while ma cherè and I laid out on a rock close to shore. Ma chère chatted with a woman whose vacation home is just down the street from our house.
It is not quite "home", yet. But, we are working on it. We all miss the connectedness of being in Milwaukee.
Wednesday, May 28, 2008
The Statue Got Me High
Why Fire Engines are Red...
Fire engines are red because fire engines have four wheels and eight men.
4+8=12
There are 12 inches in a foot.
A foot is a ruler.
A famous ruler was Queen Elizabeth.
The Queen Elizabeth was once the largest ship to sail the seven seas.
Seas have fish.
Fish have fins.
The Fins fought the Russians.
The Russians are red.
Fire engines are always rushing.
And THAT is why fire engines are red!
Monday, May 19, 2008
I Will Possess Your Heart
The timing on my heart gets a little messed up once in a while. It starts with an uncomfortable feeling in my chest and then what can only be described as a flopping around the inside of my chest. It takes my breath away; and, I do not mean that in a "WOW, would you look at that view" kind of way. One episode usually lasts a few seconds. The after-effects (shortness of breath, a dull ache in my chest and a general feeling of fatigue) last 15 or 20 minutes. The problem comes when I get recurring episodes before I recover from the previous one.
To my horror and humiliation, this happened at work this morning. The flutters started during my commute. I was shaking off the first round during the dog walk when the next round started. By 8:00 AM, cold sweats and a blood pressure drop made it hard to stand on my feet. And sure as Bob's Your Uncle, I found myself being escorted to the South Hampton emergency room by my principals. This was, as they say, highly irregular. Seated in the back of a beautiful luxury sedan while my boss is seated in what is normally my seat when we are together in a car.
The condition is technically called Arrhythmia. This is not necessarily a new condition for me. I was looked at a few years ago for the same problem. In my case, it is likely stress induced. The good news is my blood work and EKG came back positive.
Title by: Death Cab For Cutie
Saturday, May 10, 2008
Artists
I have to admit, I do not have every song I post in my collection. However, I, generally, have at least one song from each of the artists. Picking the title usually turns into a big project. Sometimes, I am looking for a spark from the title of the song. Other times, there is something in the lyrics or even the melody that fits the mood of the post.
Here is the list of all the artists' songs I have used. There are some that are dubiously credited, just deal with it, ok? I will try to keep this list updated going forward. I might even get ambitious and add links.
Death Cab For Cutie
They Might Be Giants
Bonnie Raitt
Grammar Rock
Friday, May 9, 2008
Apron Strings
Two words...SPIN CYCLE. yeesh, what a nightmare.
Wednesday, May 7, 2008
Just Might (Make You Believe)
My friend, Cat, started a new blog not too long ago.
http://aswebecomeourselves.blogspot.com
Title by Sugarland
Tuesday, May 6, 2008
This is the Picture
Before we touch any surface or space in the environment, I take digital pictures. I stand in the middle of the room and take shots of the 4 walls and 4 corners; front shots, top-down shots, under/over, etc.
I print them all and keep copies on my iPhone. (Yes, a business perk, I have an iPhone.)Then, I let the housekeepers loose. Let them dust, clean, wipe, steam, whatever.
When they are all finished, we put it all back the way we found it. Tada!
The Spring Blitz taught me that there is no such thing as too many pictures. I thought I took a ton of them. When it came to putting things back together, I still found myself having to figure out where things went because of where they were NOT in a picture.
Friday, May 2, 2008
Little Things
Four things about me that you may or may not have known in no particular order.
1. 4 jobs I have had in my life:
Water Ski Instructor - Deer Park Lodge, Package Truck Pre-loader - United Parcel Service, Usher/Doorman - UA Theaters at Northridge, On Air Personality - WXPR Rhinelander
2. 4 movies I've watched more than once:
Ground Hog Day, Star Wars (A New Hope), Steel Magnolias, Hudson Hawk
3. 4 places I have lived in my life:
Fort Campbell, KY, Winthrop Harbor, IL, Deerfield, IL, Saint Germain, WI
4. 4 TV Shows I watch:
Heroes, Myth Busters, Monk, CBS Morning Show
5. 4 places I have been:
Pearl Harbor, HI, USA; Bruges, Belgium; St. Peter's Cathedral, London, UK; Helen Keller's Tomb, National Cathedral, Washington D.C., USA
6. 4 people who e-mail me regularly:
Amy, Bill, Tirzah, Joe
7. 4 of my favorite foods:
Gumbo, Pho, Pod Thai, Yorkshire Pudding
8. 4 places I would rather be right now:
On the golf course, On a warm beach, On a deck at sunset, On John's boat in the middle of Alma with Alt Nation cranked to 11
9. 4 people I think will respond:
You guys hardly ever respond. To be fair, though, it took me 3 months to get around to it.
10. 4 things I am looking forward to this year:
Selling my townhouse, Turkey Shoot back in Milwaukee, Summer sunsets on the front porch, The WOP's graduation party
Someone did reply to my customer support issues at Symantec. I posted their response in the comments, if you are interested.
Thursday, May 1, 2008
One Hundred Years
12 months later, the only thing left unchanged is our townhouse. Why can't we sell the dang thing!!
My previous entry created a bit of a stir at Symantec. I was contacted by someone that is apparently going to look into my questions. I'll let you know how that works out.
Tuesday, April 29, 2008
Unbelievable
I am usually patient person with technical support representatives. It is a grueling job on the best of days. Now, they cram 100 people in 50 square feet in some rigged up call center in New Delhi. The handlers have them take phone calls, email and chat sessions simultaneously with minimal documentation, training or other resources.
Symantec has been notoriously lacking in the support department for years. It is one of the reasons I refuse to use their products on my home systems. Unfortunately, they are the preferred standard at work. Here is a transcript from a 45 minute chat session I had with a Symantec representative recently.
Chat ID: 6ea2c6bf-ba3d-405f-aefc-3d961f81ea8a
Problem : Question regarding online storage
Sazed: Hello CmentMixer. My name is Sazed.
Sazed: Welcome to Symantec Technical Support.
Sazed: Hi,how are you doing today?
CmentMixer: Hello, I am looking for details regarding the Online Storage feature included with Norton 360
CmentMixer: Well, thank you
Sazed: Okay. I will help you in this.
CmentMixer: What is the security in transport? What is the security on the server? What is the encryption on the file?
CmentMixer: If there is a URL with this information, please provide it.
Sazed: You can check it through www.symantec.com
CmentMixer: Where on the site?
Sazed: Go for Norton 360 product and then store options.
CmentMixer: let me check before you disconnect, please
Sazed: Okay.
CmentMixer: Store Options?
CmentMixer: There is no such link
CmentMixer: Hello?
Sazed: May I know the doubt you have?
CmentMixer: I have spent 45 minutes browsing the Norton site. I cannot find specifics regarding the Online Storage feature. I want you to provide the URL for that information. The information you have given to me is not detailed enough or is outright wrong.
CmentMixer: "Go for Norton 360 product and then store options" means nothing to me.
Sazed: Okay.May I known what information you need regarding the Online Storage .
CmentMixer: As I stated before...What is the security in transport? What is the security on the server? What is the encryption on the file?
CmentMixer: What are my assurances or guarantees against my file not being hijacked in transit? What are the security measures in place to guarantee transport? How are the servers secured physically and virtually?
CmentMixer: What is your retention policy? If I remove the file from your servers, how long does it actually remain in your files before it is purged from your systems?
CmentMixer: If I have multiple licenses, how do I restore a specific backup to a re-imaged machine?
CmentMixer: Hello?
Sazed: You will be having only 2GB of space over all the computers.
CmentMixer: I know that, thank you.
CmentMixer: I even know I can purchase more, thank you.
CmentMixer: Symantec is quick to sell, but I want details about what it is you are offering beyond the marketing spin on the store web-site.
Sazed: You can go to www.symantec.com and then search option you can find all these things.
CmentMixer: No, begging your pardon, I CANNOT! I have already communicated that this information is not that readily available at that URL. I need a specific URL from you to the spec page for this feature.
CmentMixer: If it is that easy, YOU do it and show me where you find it.
CmentMixer: Hello?
Sazed: Once you remove the file it will be automatically removed from our server also. (CmentMixer: This is not true; the file is deleted only after your subscription lapses.)
CmentMixer: Ok, that's a start. What about security getting it to your servers? Is this FTPS or HTTPS? Is the backup file encrypted on my system before transport? If so, what type of encryption is used?
CmentMixer: Oh, and where do I access the files from? I do not see a link from My Account.
CmentMixer: Hello?
CmentMixer: Hello?
Sazed: Sorry for that.
CmentMixer: Do you have any additional information for me?
CmentMixer: This transaction has now taken 35 minutes. If you are unable to assist, please let me know who at Symantec I should contact. In the intervening time, I have Googled my question. There is no information to be found on the Web either.
CmentMixer: Hello?
Sazed: Analyst has closed chat and left the room
Another 90 minutes spent with a different representative. That conversation went somewhat better.
Chat ID: 10438f31-0393-4b47-b842-0a9ce18ff244
Problem : Question regarding online storage
Kamal: Hello CmentMixer. My name is Kamal.
CmentMixer: Hello, Kamal.
Kamal: Thank you for contacting Symantec Support. Please give me a moment while I review the issue you have described.
CmentMixer: Then you have the transcript from the previous Rep?
CmentMixer: I will be happy to submit my bill for 1 hours time to Symantec.
CmentMixer: Though, it would appear I could expect nothing more that to be ignored, then disconnected.
Kamal: May I confirm that the issue you are encountering is that you need to know about the online storage?
CmentMixer: That is correct.
CmentMixer: Does Norton 360 uses the same process as the Symantec Online Storage for Backup through the Symantec Protection Network service? I found a .PDF that has some of the information I am looking, but it is for the Symantec Protection Network service.
Kamal: Thank you for confirming your details. Please make a note of this case no.488198647 for your future reference. This case number will include the details of today's chat.
CmentMixer: Thank you.
CmentMixer: Hello?
Kamal: I need to verify some information. Do you mind waiting while I check this information for you?
CmentMixer: Yes, but please not too much longer. This has now been 1 hour.
Kamal: Thank you.
Kamal: Thank you for your patience. I now have the required information to help you
CmentMixer: Great!
Kamal: The Norton 360 has a 5 GB online storage. It stores in the same way as the Symantec Online Storage.
CmentMixer: The 5GB is an upgrade from the 2GB offered with the application. What about security?
CmentMixer: I am not looking for more space. I am looking for information on the security of the backup and storage.
Kamal: CmentMixer, Yes of course. You will have the same Symantec Protection Network Platform.
CmentMixer: Now, really, why would I assume this as a matter of course? Is this confirmed with your manager? Please pardon my skepticism that my answer is conveniently given back to me.
Kamal: The Symantec Online storage for backup is an enterprise product. The Norton 360 is for a Home office product.
CmentMixer: I understand that. So, what is the consumer platform security?
Kamal: The Technology is one and the same for both the products.
CmentMixer: So, you will confirm that "All backups use private-key 256 AES encryption and data is transmitted using SSL. The backups are checked after transmission on both ends to verify the transport was successful and not hampered during transmission." is a correct statement and is backed by Symantec?
Kamal: The data stored will be secure.
CmentMixer: That is a very broad statement. Am I to just trust you or is there a more formal guarantee? It also does not answer my original set of questions, which is how will the data be secured?
Kamal: Yes, The data is encrypted to store.
CmentMixer: Ok, is it private-key 256 AES or another encryption process?
CmentMixer: Also, can we step up the time between responses. We are now at the 90 minute mark for this conversation.
Kamal: We are storing the data by AES. The data transmission is done through SSL.
CmentMixer: You are encrypting the data with AES?
Kamal: Data to be stored is encrypted using 256-bit AES encryption and the transmission is encrypted using 128-bit AES encryption.
CmentMixer: Ah, you must have found something. Is this paper available to the public or is it only an internal document?
Kamal: You can get the information from the Symantec Website.
CmentMixer: Where?
Kamal: CmentMixer, You can search about the online storage for the Norton 360.
CmentMixer: I must insist, again, that my searching revealed nothing from the Norton 360 site. That is why I ended up on the SPN site.
Kamal: I have all the information with me now.
CmentMixer: Ok, thank you.
Kamal: Is there anything else I can assist you with today?
CmentMixer: I would still like to get more details on the storage side. In addition, how do I access the backup? What happens in the situation where I have multiple backups in storage?
CmentMixer: Can I have multiple backups in storage?
CmentMixer: What about a scenario where I am not restoring to the original machine or O/S?
CmentMixer: These are some very large gaps in the documentation.
Kamal: If you have Reinstalled your operating system you can Restore the date using the following steps
2 Click Tasks & Settings.
3 In the Tasks & Settings window, click Change Backup Settings.
4 Next to Backup Location, click Change.
5 Click Secure Online Storage.
6 If prompted, type the email address and the password used to create Norton Account.
7 In the Tasks & Settings window, click Restore.
8 Under Restore From, click Secure Online Storage.
If you are not able to find Secure Online Storage, click Change next to "Restore From."
9 In the Restore Now window, click Secure Online Storage.
10 Under "Select PC Nickname," select the name of computer that you have used to back up the files before uninstalling Norton 360, and then click OK.
11 If prompted, type the email address and the password used to create your Norton Account, and then click Next.
12 In the Restore Now window, click Restore Now.
13 Click OK, once the restore is completed.
CmentMixer: Good, thank you.
CmentMixer: However, this means I cannot remove a backup from your servers. Is that correct?
CmentMixer: Except, of course, if I let my subscription lapse.
Kamal: Yes, Once create a backup it will be there for you to access at any time.
CmentMixer: Ok, I'm done for now. I still have outstanding questions, but I have no more time.
CmentMixer: Thank you for your assistance.
Kamal: Is there anything else I can assist you with today?
CmentMixer: No
Kamal: Before I close this case can I please confirm with you that this issue has been resolved to your satisfaction?
CmentMixer: It has not been resolved to my satisfaction; however, I do not have any more time today to devote to it.
CmentMixer: It took 2 hours to get 2 sentences. I cannot spend more time on this.
Kamal: I apologize for the inconvenience.
CmentMixer: Thank you.
Kamal: CmentMixer, Now that we have successfully resolved this issue to your satisfaction, Can you please confirm, if your system is responding as required. To further optimize your system's performance we offer our valued customers a free system optimizer tool which you can download and run by clicking on this link http://www.norton.com/pc_checkup
The tool will detect and fix problems which affect your computer's performance and security.
Thank you for your cooperation.
Kamal: I would like to encourage you to provide feedback for this chat, as this helps in our ongoing efforts to improve the service we deliver. You can contact my manager at Symantecmanagers at symantec.suth.com.
Thank you for contacting Symantec, have a pleasant day.
CmentMixer: And to you as well.
Kamal: Analyst has closed chat and left the room
Title by: EMF
Monday, April 28, 2008
April Showers
The new landscaper would have ideally been in during the Blitz, unfortunately, the timing and weather did not cooperate. This and the Wednesday only restriction means the landscaper has been playing catch-up for the past 3 weeks. His crew has done a fantastic job of squeezing what would have been 2 weeks of cleanup and setup into 3 very long days. I hope he is successful.
Saturday, April 26, 2008
Ballroom Blitz
In 10 days, I had 12-14 vendors with 20 or so people on the property. Here's a sample of what we did:
Sand and refinish the floors in 2 rooms
Steam clean all curtains & carpets
Deep clean each room (move all furniture, sweep/vacuum, wipe down walls, scrub, scrub, scrub)
Clean all bedding
Clean all windows (inside & out) (There's over 100 windows, BIG JOB!)
Caulk & paint entire master bedroom suite
Caulk & paint foyer
Repair driveway gates
Replace sprinkler control panels
Replace storm windows for screens on most windows
Tune-up all vehicles
Tune-up boilers (3) & A/C units (5)
Repair dryer (again, and it's still not working!)
Send out art piece for minor framing restoration
So, that is a part of Spring Blitz. Of course, there is still a ton to do to get a property this size ready for the summer season. My Wednesdays are packed for the next few weeks with outdoor painting and repair projects.
The Ps gave me 4 stars out of 5. Next year, it should go easier.
Friday, April 25, 2008
Wednesday Morning 3 A.M.
There are usually 3 or 4 vendors on the property, plus the normal maintenance crews for the tennis court, pool and lawn. Wednesdays sometimes remind me of software deployment weekends at Manpower. Or, like running downhill. You cannot really slow down and there is the nagging fear that your head will get ahead of your feet.
On a completely different note, the ticks here are thick as ants! They are everywhere. I'll have to get the property sprayed here before long. We are on a nightly tick check for the Ts and Luci. I just plucked one off of the wall. It was sitting there, like a spider. Unbelievable.
Thursday, April 24, 2008
Yes I Am
However, I believe the person that was pushed the hardest was ma cherè. She was a single Mom for three-quarters of a year. She did it with a cool efficiency; however, not without harboring a level of resentment.
My half was perhaps the riskier side of the equation, lots of unknowns. Will the school be easy or hard? Will I get a job in the field with no experience? Where will I end up? What will the principals be like? Will I be able to handle the responsibilities, the hours, the staff, the contractors...? Some unknowns were exciting, most were the mundane things of everyday.
Ma cherè, on the other hand, had all the "heavy lifting". We knew what her day/nights/weekends would be like. It is the routine of a middle-class family. We thought we understood what she was in for. Unfortunately, we seriously underestimated what it would take for her to pull it off alone. Frankly, we underestimated both our roles.
Thank goodness we know how to communicate. It might not always be pretty. It certainly is painful, but the results make the trial worth it. I had to promise not to remind her "I do that for a living, you know." She let go of the thought that I was drinking Dom Perignon poolside every night. (Just on weekends...I swear).
Tuesday, April 1, 2008
Mulberry Bush
When I mentioned that the house was cleaned and ready for the family's arrival, I did not mention that it took 2 days of my cleaning just to get the kitchen and 2 bathrooms decent enough to use. I was very frustrated that anyone could live in that kind of mess, much less leave it for the next tenant. I spent 8-10 hours just cleaning the cabinets, drawers and doors in the kitchen. It was like reliving the days leading up to moving into our townhouse (which is still for sale - by the way).
Ma cherè later discovered that it was an older couple that were living there. She thought it was a sad testament that there are people that might not be able to see that there is filth in the kitchen. What kind of medical issues might be avoided for the elderly if someone were to really clean their kitchens and bathrooms once a week?
Tuesday, March 11, 2008
Ironic
Mr. Strong was one of a few fund managers that came under the "ethical" eye of then New York Attorney General Elliot Spitzer. Mr. Strong admitted, albeit reluctantly, and apologized for the unethical practice of . The case was later settled. He was the only company leader that stepped up and took the heat personally.
Thank you, Dick. Karma was on your side after all.
Thursday, March 6, 2008
Highland Laddie
We recently had the floors done in the Hamptons. The company uses the new "dustless" system. While it was not dust free, there was a fine powder on most flat surfaces. However, it was a quick cleanup and was limited to just where the floors were done.
Why is it that as customers we have to force contractors to complete a job? The workmanship was sloppy. Stain and poly-coat left on base boards and stair risers. The sander apparently brushed up against the base boards leaving grooves. They could not keep to promised time frames, like showing up at 3 PM for an 8 AM to 9 AM window. They sent 1 guy back to move the furniture, 1 hour late (of course).
My complaints were at first met with shock. "But, look at how good the floors look." As if, after the pilot dumps the plane in the ocean, the airlines gets to say, "But look at how smooth the flight was." The best was, "You should just plan on the contractor showing up an hour later than they say." No accountability, no ownership.
I used a line from the Ps play book. "If you provide a less than perfect job, I'll provide a less than perfect check." I finally got their attention with that. They came back and cleaned up most of the mess. I still have some touch-up painting to do.
The floors look great.
Tuesday, March 4, 2008
Reunited
If you missed the latest news, Ma cherè and the Ts are now living on Long Island. We took a lease on a house near what locals call the North Fork. The house is basically in the middle of farms and vineyards, but still only 5-10 "winter minutes" from the grocery stores and the ubiquitous "Big Box Row".
The house was mostly cleaned before the arrival. We spent the first few days on blow up mattresses and sitting on pillows. The furniture arrived last Monday. The Ts started school early last week. I've gotten over my first bout of bugs from the Ts. (I got sick every time I went home or they came East. Talk about "feeling the love". ;-))
More later.
Tuesday, February 19, 2008
Bad Moon on the Rise
Silicon Valley Losing Middle-Wage Jobs
By JOHN MARKOFF of the NEW YORK TIMES
Silicon Valley is in danger of creating its own digital divide; the California high-tech region is losing its middle-class work force at a significant rate.
Sunday, February 10, 2008
I'm on My Way
I couldn't say it any better than ma cherè.
At long last Moving day is here!!
We have set our moving day for February 19th
There are so many people to say goodbye to and so little time left. I would like to invite you and your families to an Open House on Sunday February 17th starting at noon. Please look for us in all the boxes and let us show our appreciation for all your support over the last months. We are truly blessed by everyone in our lives and will miss being geographically near you.
We will have chili on, the race on and some candles on a belated birthday cake for T3.
When: February 17
Time: Noon 'til
Title by: The Proclaimers
Wednesday, January 30, 2008
The Dog-Ear Years
Tuesday, January 29, 2008
Too Country
Sunday, January 13, 2008
Hawaiian Roller Coaster Ride
So, on Friday, I decided to grab the dilemma bull by the horns. We are pushing to have the family out here by the first weekend in February. The thought was we will sacrifice space or other comforts in order to get everyone back together. In addition, the school system here starts the Spring semester on February 4.
No, we have not sold the townhouse, yet. Yes, it will be expensive. However, if our family were a rubber band, we would be stretched just about to our limit.
Of course, nothing is every that easy. The average rent out here is $2,200 for a 3 or 4 bedroom house. Everyone asks for 1st month, last month and security deposit. The renter also has to pay the broker fee, which is equal to one month's rent. That's $8,800 for those of you keeping track. I can tell you that after $15,000 for school and 4 months un or under employed, the well is rather dry; think Sahara. I have it on good confidence that, "Money is just money." But, it doesn't grow on trees either.
I spent the day today looking at rental properties. It is a mixed bag. There is a big place that would be very nice; they are asking $2,800. That puts us up to $10,800 due in 2 weeks. Oh, and probably no pets. "Ohana" means "family." "Family" means "no one gets left behind." There is another one that is not nearly as nice. It is currently under major renovations and might be ready the first week of February. Rent - $2,300. I'll keep looking, ignoring the fact that we do not have the $8,800 to move in.
We're back on the fence on this issue. I really want them out here as soon as possible. I just don't know how we can get past the costs of moving AND come up with a small fortune just to sign a lease.
Title from Lilo & Stitch
Saturday, January 12, 2008
I've Seen All Good People
It was a difficult day, yesterday. A fair amount of time was spent on finding better ways to communicate. This is normally very hard to do. The situation never comes up for people that are communicating well. You only really ever find yourself talking about communication because communication has broken down to some extent. And, of course, it is personal. There's no way to avoid it. I would like to think the hardest part is over. The Ps and I have worked very hard the past few months to put this together. That's not to say it will be easy. I'll be happy with easier.
Title by Yes
Friday, January 11, 2008
Seasons Change
I know it has been a while and even longer since I have posted consistently. Work has been tough. There are many challenges to making inter-personal relationships work. "Communication is key", as the saying goes. The Ps and I are still on a bumpy road to figuring out the best ways to communicate with each other and get the job done. Did I mention the road was bumpy? Perhaps, the road has been bone-jarring might be better.
The time apart from my family is…agonizing. Agony is a good word to explain it. Getting rid of the house was not supposed to take this long. More than ever, I recognize that I am making life changing decisions for me and ma chère, but more importantly for my children. It is 7 months today since we had more than a few days together in our own space. My children have spent the better part of a year without their father at their side. It nibbles at my soul and breaks my heart to think of it.
I was approached in December to consider a position back home. It is a House Manager/Cook position. The responsibilities, hours, etc. are less than what I have here. So, too, is the salary. Also, it does not feel like there is any other potential with the position. I would stay in that rather limited role for as long as I would be with that family. That is not at all like what I face here. The obvious up side is I would be back with my family. Add to that my mid-western sense of employer loyalty, the past few bumpy weeks on the job, 6 day work weeks and you get a sense of my confusion.
What was I thinking in May?
Title by Corinne Bailey Rae
Tuesday, January 1, 2008
Prayer of the Children
Title by: Kurt Bestor and performed by the Mormom Tabernacle Choir